Seller Information
Last updated November 11, 2026
This page tells you who runs this website and who sells MOUE products. Every order placed on this website will be a contract between you and Rusy Pao LLC, identified in the table below.
On this page
Who we are
| Seller | Rusy Pao LLC |
|---|---|
| Brand | MOUE |
| Legal form | Wyoming limited liability company |
| Registered with | Wyoming Secretary of State |
| Filing ID | 2026-002128891 |
| Formed | November 10, 2026, when its Articles of Organization were filed with the Wyoming Secretary of State |
| Registered agent | Registered Agents Inc |
| Registered and mailing address | 30 N Gould St Ste R, Sheridan, WY 82801, United States (the address of our registered agent) |
| Sole Member | Rosyleides Paolina Rubens |
| Responsible person for our cosmetics | Rusy Pao LLC, the company named on the label, under the Modernization of Cosmetics Regulation Act of 2022 |
| contact@mouebalm.com | |
| Customer service | By e-mail, so every answer you get is in writing. We reply within 2 business days. Business days are Monday to Friday, excluding US federal holidays. There is no phone line: e-mail is the way to reach us. |
The address in this table is for letters and legal notices only. It is not a store, a warehouse or a returns address: we cannot receive visitors or products there. A return needs our authorization by e-mail first, and the return address is sent to you then. It may be outside the United States. See Returns, Refunds & Cancellations.
Before the shop opens
The shop does not take orders until online payment is in place. Until then, you can browse the products and fill a cart, but the checkout page shows a summary only: no order can be placed or paid, nothing is charged, and no personal or payment information is collected.
How to reach us
Write to contact@mouebalm.com. A real person reads your message and answers it within 2 business days. Please include your order number if you have one. Our Contact page lists what to include for each kind of request.
We cannot give medical advice. For a question about whether a product suits you, for example if you have an allergy or a skin condition, please ask your doctor or pharmacist.
What we sell
MOUE sells ten cosmetics for the lips, each in one size, at one price, each sold on its own:
- Eight lip balms, net wt. 0.23 oz (6.5 g) each. Honey, Strawberry, Vanilla, Coconut and Mint go on clear and glossy, and Mint has a cool tingle from menthol. Cherry Tinted Balm, Watermelon and Blueberry leave a sheer tint: red, pink and purple.
- Honey Lip Scrub, net wt. 0.35 oz (10 g): golden grains with honey, rubbed over the lips and wiped away.
- Overnight Lip Mask, net wt. 0.23 oz (6.5 g): a thicker balm with a lavender and chamomile scent, for bedtime.
MOUE balms, scrub and mask are cosmetics, for use on the lips only. They are not medicines, and nothing on this website is medical advice.
Our pictures show each product in a small clear jar with a rounded cap in its flavor color, next to a small flat spatula. They are digital renders of the packaging we plan: the jar, the cap, the seal and the spatula are being finalized with the maker. Our products are imported, and they are sold to adults 18 and over only. Each product page lists its key ingredients as described by the maker. The full ingredient list is being collected from the maker: it will be printed on the jar, and we send it by e-mail as soon as we have it. The label printed on your jar is always the reference. What we ask the maker for, and what we are still collecting, is on our Ingredients & Prop 65 page.
Every MOUE product contains bee products. Please read our Safe Use page before you use any of them.
The responsible person for our cosmetics
Under the Modernization of Cosmetics Regulation Act of 2022 (MoCRA), the "responsible person" for a cosmetic is the company whose name appears on its label as the manufacturer, packer or distributor. For MOUE products, that is Rusy Pao LLC. As the responsible person, we keep a record of every reaction reported to us, report serious ones to the U.S. Food and Drug Administration (FDA) as the law requires, and keep the other records the law asks of us. Our Ingredients & Prop 65 page explains these duties in plain words.
If a product did not agree with you, stop using it and ask your doctor if needed. Then e-mail us at contact@mouebalm.com with "Safety" in the subject line. You can also report it to the FDA through MedWatch, online or at 1-800-FDA-1088. See Reporting a reaction.
How orders will work
- Currency: all prices are in US dollars (USD).
- Shipping: Shipping is included in the price; there is no separate delivery charge.
- Import duties: Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full.
- Sales tax: where it applies, it is calculated at payment and shown before you pay.
- Delivery area: the 50 US states and Washington, D.C. only. We do not deliver to US territories, to APO, FPO or DPO addresses, or outside the United States. See Shipping & Delivery.
- Delivery times: we prepare your order in 1 to 3 business days and transit takes 7 to 12 business days, so orders usually arrive about 8 to 15 business days from order confirmation. Every order is tracked.
- Returns: Unopened products with the seal intact can be returned within 30 days of delivery if you change your mind. For hygiene, a balm, scrub or mask that has been opened or used cannot be returned for a change of mind. A product that arrives damaged, leaking, with a broken or missing seal, past its date or wrong is replaced or refunded: send us a photo by e-mail, there is nothing to mail back. Return shipping for a change of mind is paid by the customer; we send the return address by e-mail, and it may be outside the United States. For a defective, damaged or wrong item, we pay it.
- Refunds: to your original payment method within 5 to 10 business days after we receive and check the return, or after we accept your claim when there is nothing to mail back.
- Cancellations: free of charge, at any time until your order ships. See Cancellations.
The details are in our Terms of Sale, Shipping & Delivery and Returns, Refunds & Cancellations pages.
Payment
Online payment on this website is not open yet. Until it opens, the checkout page shows a summary of your cart only: no order can be paid, nothing is charged, and no personal or payment information is collected. Once it opens, this is how payment will go:
- Accepted payment methods: Credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay and Google Pay.
- When you are charged: once, for the total shown at checkout, when your order is confirmed. Every order is a one-time purchase: nothing renews and nothing is billed again.
- Card security: card details are entered on the secure payment form of a third-party payment processor that complies with the Payment Card Industry Data Security Standard (PCI DSS). We never see or store your full card number. Our website is served over a secure HTTPS connection.
- On your statement: the charge should appear as MOUE BALM, sometimes followed by a short reference added by the payment processor or your bank. If you do not recognize a charge, please e-mail us first and we will tell you what it is.
Trademarks
The MOUE name and logo, the design of this website, and its text and images belong to Rusy Pao LLC or its licensors. Please do not copy or reuse them for commercial purposes without our written permission.
Payment brands named on this website belong to their owners. We name them only to tell you how you will be able to pay. It does not mean any partnership or endorsement.
Governing law and disputes
Orders placed on this website are governed by the laws of the State of Wyoming, as described in our Terms of Sale. This choice of law does not take away any right that the law of your own state gives you. Our Terms do not require arbitration. We simply ask you to contact us first, so we can try to put things right. See Resolving a problem.
Notice for California residents
Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Accessibility
We want this website to be easy to use for everyone. If any part of it is hard to use with your device or assistive technology, e-mail us at contact@mouebalm.com and we will help you. See our Accessibility page.