Terms of Sale

Last updated November 11, 2026

These Terms of Sale (the "Terms") apply when you buy MOUE products on this website. They are a contract between you and Rusy Pao LLC, called "MOUE", "we", "us" or "our" in these Terms. Please read them before you order. By placing an order, you accept them.

Before the shop opens: online payment is not in place yet. Until it is, the shop does not take orders: the checkout page shows a summary of your cart only, no order can be placed or paid, nothing is charged, and no contract is formed. These Terms describe how orders will work once the shop opens.

In short: you must be 18 or older, with a delivery address in the 50 US states and Washington, D.C., the only places we deliver to. Our products are cosmetics for the lips, not medicines, and every one of them contains bee products. Prices are in US dollars, with shipping and import duties included; sales tax, where it applies, is calculated at payment. Your payment method is charged once, when your order is confirmed. You can cancel free of charge until your order ships. Unopened products with the seal intact can come back within 30 days of delivery; for hygiene, opened or used ones cannot, and anything that arrives damaged, leaking or wrong is replaced or refunded, as explained in Returns and refunds. We offer no written warranty or guarantee beyond what the law gives you, and we never take away the implied warranties of your state. These Terms do not require arbitration.

Who we are

The seller of MOUE products is Rusy Pao LLC, a Wyoming limited liability company registered with the Wyoming Secretary of State under filing ID 2026-002128891. Its mailing address is 30 N Gould St Ste R, Sheridan, WY 82801, United States. These details are also on our Seller Information page. E-mail: contact@mouebalm.com. Customer service is by e-mail only, and we reply within 2 business days.

Who can buy

• You must be at least 18 years old, and legally able to enter into a contract, to place an order. At checkout, you confirm that you are 18 or older.
• If you are under 18, you cannot order. Our shop is for adults.
• We deliver only to addresses in the 50 US states and Washington, D.C., as explained in Where we sell and in our Shipping & Delivery policy.
• We sell to individual customers, for their own use or for another adult, not for resale. We may restrict the quantity of a product per order.
• Please give us accurate contact and delivery details. We use them to deliver your order and to reach you about it.

Cosmetics for the lips, not medicines

MOUE balms, scrub and mask are cosmetics, for use on the lips only. They are applied to the lips for their flavor, scent, color, shine and feel. They are not medicines, they do not replace one, and they are not meant to diagnose, treat, cure or prevent any disease or condition.

Nothing on this website, in our e-mails or on our packaging is medical advice, and none of it replaces the advice of your doctor or pharmacist. We describe our products by their flavor, texture, finish, key ingredients, directions and storage. We make no promise about what a product will do for your lips. If you have a skin condition, an allergy, or a sore or broken area on your lips, ask your doctor before use.

Every MOUE product contains bee products. Our Safe Use page lists who should not use them and the cautions for each product.

Product information

• What each product page shows: the net weight, the finish, the texture, the scent and flavor, the key ingredients as described by the maker, the allergen line, the directions, how to store the product and the safety information. Please read it, and our Safe Use page, before you order and before you use the product.
• Key ingredients as described by the maker: our pages list the key ingredients that the maker of each product gives for it. They are not the full list. The full ingredient list of each product is being collected from the maker, as explained on our Ingredients & Prop 65 page: it will be printed on the jar, and we send it by e-mail as soon as we have it. Some details, such as the key ingredients, the finish and the net weight, come from the maker's product descriptions and are still being confirmed in writing. Where a detail is not confirmed yet, we leave it out or we say that it is still being confirmed.
• The label on the product is the reference: the label printed on the jar you receive is the reference for its ingredients, net weight, directions and warnings. If it differs from our website, follow the label, and please tell us so we can correct the page.
• Images: the images on this website are digital renders of our jars and of the scenes around them, made to show the jar, the cap, the label and the color of each balm as faithfully as we can. The people shown are not customers, and the color on their lips is a render, not a test result. The fruit, flowers, rooms and people shown in an image are not included with your order.
• Colors and tints: colors look a little different from one screen to another. On the lips, a sheer tint also varies a little with the color of your own lips and with how many layers you apply.
• Packaging: the jar, the cap, the seal and the spatula are being finalized with the maker. If the final packaging differs from our pictures, we will update the pictures before we take orders.
• Origin: our products are imported. The country of manufacture is being confirmed with the maker, and it will be marked on the label.

Prices, sales tax and import duties

• All prices are in US dollars (USD). Each product has one price, shown on its product page. There are no sizes or versions to choose from.
• Shipping is included in the price; there is no separate delivery charge.
• Our prices include import duties. Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full.
• Our prices do not include sales tax. Where the law of the state you ship to requires us to collect it, sales tax is calculated at payment from your delivery address and shown as its own line before you pay.
• Where we do not collect sales tax, your purchase may still be subject to use tax in your state. Your state's tax department can tell you more.
• We may change our prices at any time. The price that applies to your order is the one shown at checkout when you place it.

Payment

Online payment on this website is not open yet. Until it opens, no order can be placed or paid and nothing is charged. The rest of this section explains how payment will go once it opens.

• Accepted payment methods: Credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay and Google Pay.
• When you are charged: your payment method is charged once, for the total shown at checkout, at order confirmation, that is, when you place your order and the payment goes through. Every order is a one-time purchase: nothing renews, and we never charge you again without a further order from you.
• Card security: payments are handled by a third-party payment processor that complies with the Payment Card Industry Data Security Standard (PCI DSS). Card details are entered on its secure payment form and travel encrypted over HTTPS. We never see or store your full card number or security code.
• Your card statement: the charge should appear as MOUE BALM, sometimes followed by a short reference added by the payment processor or your bank. If you do not recognize a charge, please e-mail us first, before you contact your bank, and we will tell you what it is.
• Currency: all charges are in US dollars. If your card was issued outside the United States, your bank may add its own foreign transaction fee. We do not charge one.
• By placing an order, you confirm that you are authorized to use the payment method you provide.

Orders and order confirmation

• Before you pay, the checkout page will show each item with its quantity and price, shipping as included, the total, how sales tax is added, the accepted payment methods and when you are charged, the estimated delivery, the delivery area, and how cancellations and returns work, with links to these Terms and to our Privacy Policy. Please check them carefully.
• When you place an order, you ask to buy the products in it. Once your payment goes through, we e-mail you an order confirmation. Your order is accepted, and the contract between us is formed, when we send that e-mail. If it has not arrived within a few hours, check your spam folder, then write to us.
• We may decline or cancel an order before it ships if we suspect fraud, cannot confirm the payment, cannot deliver to the address given, have reason to believe the person ordering is under 18 or that the order is meant for resale, or if a product is not available. If we do, we tell you by e-mail and refund everything you paid within 5 to 10 business days.
• We send order confirmations, shipping and tracking e-mails, delay notices and other messages about your order by e-mail. You agree that these e-mails meet any legal requirement for such communications to be in writing. We send no marketing e-mails.

Pricing and availability errors

• We work to keep our prices, descriptions and availability right. If a price on our website is clearly wrong, for example far below the real price, we may cancel the affected items before they ship, even after we confirmed the order. We tell you by e-mail and refund everything you paid for them.
• If a product turns out to be unavailable after you order, we e-mail you with the expected shipping date, and you choose between waiting and canceling for a full refund.

Shipping, delivery and risk of loss

• Shipping is included in the price; there is no separate delivery charge. That stays true whatever the order contains, even if it ships in more than one package.
• We ship your order from our partner warehouse overseas within 1 to 3 business days after it is confirmed. Transit then takes 7 to 12 business days, so orders usually arrive about 8 to 15 business days from order confirmation. Delivery dates are estimates. Every order is tracked.
• Imported cosmetics can be examined at the border by US customs or the FDA, which can add a few days to the transit time.
• If we cannot ship within the time stated, we tell you before that time runs out and give you the choice to accept the delay or cancel for a full refund, as the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule requires. See Shipping delays and your right to cancel.
• Ownership of the products, and the risk of loss, pass to you when the carrier delivers your order to the address you gave us. If a package is lost or damaged before delivery, we reship or refund it.
• Lip balms soften in the heat. A jar that arrives melted or leaking counts as damaged, as explained below.

Full details are in our Shipping & Delivery policy, which is part of these Terms.

Cancellations

You can cancel your order free of charge at any time until it ships. E-mail us at contact@mouebalm.com with your order number and "Cancel" in the subject line. What counts is when your e-mail reaches us: if it arrives before your order ships, we cancel the order and refund the full amount you paid, sales tax included, within 5 to 10 business days, even if our reply comes later.

Once your order has shipped, it can no longer be canceled, but you can return unopened products as described below. See Cancellations in our returns policy.

Returns and refunds

Unopened products with the seal intact can be returned within 30 days of delivery if you change your mind. For hygiene, a balm, scrub or mask that has been opened or used cannot be returned for a change of mind. A product that arrives damaged, leaking, with a broken or missing seal, past its date or wrong is replaced or refunded: send us a photo by e-mail, there is nothing to mail back.

Opened or used lip products cannot come back for a change of mind because they touch your lips: once a jar has been opened, no one can know what has touched the product inside, so it can never go to anyone else. This hygiene rule applies to a change of mind only, never to a product that arrives damaged, leaking or wrong.

Return shipping for a change of mind is paid by the customer; we send the return address by e-mail, and it may be outside the United States. For a defective, damaged or wrong item, we pay it. Please e-mail us before you send anything: we reply within 2 business days with a return authorization, the return address and instructions. For each returned product, we refund the price you paid for it, plus any sales tax paid on it, to your original payment method within 5 to 10 business days after we receive and check the return. Full details are in our Returns, Refunds & Cancellations policy, which is part of these Terms.

Damaged, leaking or wrong items

• What is covered: a product that arrives damaged, cracked, melted or leaking, with a broken or missing seal, past the date printed on it, or wrong, is replaced or refunded. A missing item is handled the same way. If a replacement is not available, we refund it.
• How to claim: e-mail contact@mouebalm.com within 30 days of delivery, with your order number, a few words on the problem, and a photo of the product, its seal or cap, its label and the packaging. There is nothing to mail back.
• Do not use it: never use a product whose seal is broken or missing, whose jar is cracked, that is past the date printed on it, or that looks or smells different from what you expect. Keep it closed and away from young children until you have sent us the photo.
• Not covered: damage that happens after delivery, for example a jar dropped on the floor or left in a hot car.
• After 30 days: if a problem appears later, please write to us anyway. The law of your state may still give you rights, as explained below.

Implied warranties and your rights

We offer no written warranty or guarantee beyond what the law gives you. Every product you buy from us comes with the implied warranties that the law of your state gives you, such as the implied warranty of merchantability (that a product is fit for the ordinary purpose for which it is sold) and, where it applies, the implied warranty of fitness for a particular purpose. We do not disclaim them, and we do not shorten them. Nothing in these Terms or in our policies takes away or limits any right that consumer, cosmetics or warranty laws give you.

Separately from the products you buy, we work to keep the website and its general content accurate and available, and we correct errors when we find them.

Using our products safely

Please follow the directions and warnings on the label, on each product page and on our Safe Use page. In particular:

• our products are for use on the lips only;
• every MOUE product contains bee products: do not use them if you are allergic to bees, bee products, honey, pollen or balsam of Peru;
• if your skin is sensitive, patch test first;
• stop using a product and ask a doctor if redness, itching, swelling or a rash appears;
• do not use them on broken or irritated skin, and never use the scrub on cracked lips or a cold sore;
• keep the jar, its cap and the spatula away from young children: they are small parts;
• the flavors are for taste on the lips: do not eat the products;
• store them below 86°F (30°C), away from direct sunlight and heat, with the jar closed;
• if a child swallows a product or the spatula, call Poison Control at 1-800-222-1222, or 911 if the child is choking or has trouble breathing.

If you have a reaction or a safety concern, see Reporting a reaction.

Where we sell

This website sells only for delivery to addresses in the 50 US states and Washington, D.C., and nowhere else. We do not deliver to US territories, such as Puerto Rico or Guam, to APO, FPO or DPO addresses, or to any address outside the United States. If an order reaches us with such an address, we cancel it and refund the full amount you paid. We do not knowingly sell to anyone who plans to export the products. If you take a product out of the United States, you are responsible for following the rules of the country you bring it to.

Limitation of liability

Nothing in these Terms limits or excludes our liability where the law does not allow it, such as liability for death or personal injury caused by our negligence or by a defective product, or for our gross negligence, fraud or willful misconduct. Nothing in them takes away your rights under the consumer and implied warranty laws of your state either.

Subject to that, and only to the extent permitted by law:

• we are not liable for indirect, incidental, special or consequential damages arising out of or relating to these Terms, the website or the products you buy from us; and
• our total liability for any claim relating to an order will not exceed the amount you paid for that order.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. If you live in New Jersey, the limitations and exclusions in this section do not apply to claims under the New Jersey Consumer Fraud Act or the Truth-in-Consumer Contract, Warranty and Notice Act, or to the extent New Jersey law forbids them.

Governing law and courts

These Terms, and any dispute about them or about an order, are governed by the laws of the State of Wyoming, without regard to its conflict of law rules. This choice of law does not deprive you of any right under the law of your state of residence that cannot be waived by agreement.

You may bring a claim in any court that has jurisdiction where you live, including small claims court, or in the state or federal courts located in Wyoming. If we ever need to bring a claim against you, we will bring it in the courts of the county where you live.

Resolving a problem

Problems are usually settled quickly by e-mail. If something has gone wrong, write to us at contact@mouebalm.com with your order number, what happened and what you would like us to do. We reply within 2 business days.

• E-mail first: before either of us starts a court case about these Terms or an order, the one who has the dispute sends the other a short written description of it: you to our e-mail address, we to the e-mail address used for your order. We then both try in good faith to settle it within 30 days after it is received. Any time limit for bringing the claim is paused during those 30 days, to the extent the law allows. Small claims court is open to you at any time.
• Card disputes and chargebacks: if a charge looks wrong, or an order has not arrived, please contact us first. We answer within 2 business days, and a refund from us usually reaches you faster than a card dispute. Nothing in these Terms takes away your right to dispute a charge with your card issuer. If a dispute is opened, we send the payment processor and your card issuer the order details, the delivery tracking and the e-mails we exchanged, so they can decide it.
• Government agencies: nothing in this section stops you from contacting a government agency at any time, such as your state Attorney General, the Federal Trade Commission or the U.S. Food and Drug Administration.
• No arbitration: these Terms do not require arbitration, and they do not take away your right to go to court or to take part in a class action.

Notice for California users

Under California Civil Code Section 1789.3, California users of this website are entitled to the following consumer rights notice. This website is provided by Rusy Pao LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States, whose details are on our Seller Information page, e-mail contact@mouebalm.com. There is no charge for using the website itself. The prices of our products are shown on the website and at checkout, with shipping included. To resolve a complaint about the website or an order, please contact us by e-mail first. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Our website and its content

• You may use this website for your personal, non-commercial use. Please do not misuse it: for example, do not copy or scrape its content in bulk, interfere with its operation or security, upload malicious code, place fraudulent orders or use it for any unlawful purpose.
• The MOUE name and logo, the website design, and its text and images belong to Rusy Pao LLC or its licensors and are covered by intellectual property laws. You may view and print pages for your personal use. Buying a product does not give you any right to use the MOUE name or logo.
• Payment brands named on this website belong to their owners and are named only to tell you how you will be able to pay. MOUE is not affiliated with them.
• Links to other websites, such as public agencies, are provided for convenience. We are not responsible for their content or practices.
• How we handle personal information is explained in our Privacy Policy and our Cookie Policy.

Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and change its "last updated" date. The version posted when you place an order applies to that order.

General

• Entire agreement: these Terms, together with our Shipping & Delivery, Returns, Refunds & Cancellations, Safe Use, Privacy and Cookie policies, are the entire agreement between you and us about your purchases on this website.
• Events beyond our control: we are not responsible for delays or failures caused by events beyond our reasonable control, such as storms, floods, fires, heat waves, carrier disruptions or customs delays. Even then, we tell you about any shipping delay and give you the choice to cancel for a full refund.
• Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver: if we do not enforce a provision right away, we can still enforce it later.
• Transfer: we may transfer our rights and obligations under these Terms to a company that takes over our business, and your rights will not be reduced. You may not transfer your rights without our written consent.
• Headings: headings are for convenience only.

Contact

Questions about these Terms? E-mail us at contact@mouebalm.com. We reply within 2 business days. Our mailing address, for letters and legal notices, is 30 N Gould St Ste R, Sheridan, WY 82801, United States (see our Seller Information page).